This Privacy Policy outlines how Promain (“we,” “our,” or “us”) collects, uses, stores, shares, and protects your personal information when you access our website at https://promainph.com (“Website”). This Policy is in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Republic of the Philippines.

By using our Website, contacting us through forms, or subscribing to our newsletter, you acknowledge that you have read and understood this policy and agree to its terms. If you do not agree, please discontinue the use of this Website.

Information We Collect

Voluntary Information

We collect information that you voluntarily provide to us when you interact with our Website. This may occur when you:

• Submit a message through our Contact Us form
• Subscribe to our newsletter or promotional mailing list

The types of personal information we collect may include:

• Full Name
• Email Address
• Company or Organization Name (optional)
• Phone Number (optional)
• Any other information voluntarily submitted by you in a message or form field

Automatically Collected Information

When you visit our Website, we may collect non-personally identifiable information such as:

• Browser type and version
• Device type
• IP address
• Pages visited and time spent
• Referral source

This data is collected via cookies and analytics tools for the purpose of improving website performance and user experience.

How We Use Your Information

Your information is used only for the purposes for which it was collected and in accordance with applicable laws. We may use your information to:

• Respond to your inquiries and provide customer support
• Send you updates, newsletters, and promotional content (only if you opt in)
• Understand how visitors use our Website through analytics
• Improve our services, website layout, and communication
• Comply with applicable laws, regulations, or legal obligations

Consent to Communicate

By submitting your information through any form on our Website, including your email address, you grant Promain permission to communicate with you via email regarding your inquiry or related services.

If you sign up for our newsletter, you will receive updates from us until you opt out. You may withdraw your consent at any time using the “Unsubscribe” link found in our emails or by contacting us directly.

How We Protect Your Data

We are committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, we implement appropriate administrative, physical, and technical safeguards including:

• Secure servers and encrypted data transmission
• Restricted access to authorised personnel only
• Regular review and updating of our data protection practices

Retention of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. When your data is no longer required, it will be securely deleted or anonymised.

Sharing of Information

We do not sell, rent, or share your personal data with any third party for marketing or commercial purposes.

Your information may only be shared with third-party service providers (such as web hosting or email services) when necessary to operate our business, and only under strict data protection agreements.

We may also disclose your data when required by law, court order, or regulatory authority.

Your Rights Under Philippine Law

Under the Data Privacy Act of 2012, you are entitled to the following rights:

Right to Be Informed

You have the right to be informed of the purpose, scope, and method of processing your data.

Right to Access

You may request a copy of the personal information we hold about you at any time.

Right to Object

You have the right to object to the processing of your data, especially for direct marketing purposes.

Right to Erasure or Blocking

You may request that your personal data be erased or blocked if it is no longer necessary for the purpose it was collected or if you withdraw your consent.

Right to Rectification

You have the right to have any inaccurate or outdated information corrected or updated.

Right to Damages

You may claim compensation for any damages caused by the unlawful use or processing of your personal data.

How to Exercise Your Rights

If you wish to exercise any of these rights, please contact us at:

• Email: admin@promainph.com
• Contact Form: https://promainph.com/contact-us/

We may ask you to verify your identity before processing any data-related requests.

Use of Cookies and Tracking Technologies

Our Website may use “cookies” to enhance your browsing experience. A cookie is a small text file placed on your computer or device to track website usage and improve navigation.

We use cookies for:

• Website analytics (e.g., Google Analytics)
• Tracking visitor preferences
• Improving user experience

You can choose to disable cookies through your browser settings. Please note that some parts of the Website may not function properly without cookies.

Third-Party Links

This Website may contain links to external websites. Promain is not responsible for the privacy policies, practices, or content of such third-party sites. We encourage you to read the privacy statements of any external sites you visit.

Children’s Privacy

We do not knowingly collect or process personal data from children under the age of 18. If you believe that we have unintentionally received data from a child, please contact us so we can delete the information promptly.

Updates to This Policy

Promain may revise or update this Privacy Policy from time to time to reflect changes in laws, technology, or our business practices. When changes are made, we will update the “Effective Date” and post the revised policy on this page.

We encourage users to review this Privacy Policy periodically to stay informed about how we protect your data.

Contact Information

If you have any questions, feedback, or concerns regarding this Privacy Policy or how your data is handled, you may contact us via:

• Email: admin@promainph.com
• Contact Form: https://promainph.com/contact-us/

We are committed to responding to your inquiries and protecting your rights under Philippine law.

August 7, 2025